| International express | Documents, samples, ecommerce orders and commercial parcels; small-parcel enquiries from 0.5 kg. | Product details, each parcel’s dimensions and gross weight, destination postcode and required arrival date. | Channel, billable weight, size limits, postcode coverage and special-cargo acceptance are confirmed per shipment. |
| Ocean FCL / LCL | Dedicated containers or shared container space from major Chinese ports; Matson regular scheduled sailings for U.S. ocean shipments. | Packed CBM, package weights, stackability, loading location, receiving address and cargo-ready date. | Confirm the origin port, sailing, space, cut-offs, actual routing, destination handling and container-return duties. |
| International air freight | Airport-to-airport carriage or connected door delivery for accepted commercial and time-sensitive cargo. | Dimensions and weight of every handling unit, commodity details, documents and delivery milestone. | The airline confirms loadability, capacity, screening and any battery or other special-cargo requirements. |
| International rail freight | FCL and LCL arrangements with collection, terminal handling and onward road connections. | Both addresses, cargo details, packed measurements, handling needs and readiness date. | Corridor, stations, schedule, equipment and cargo acceptance depend on the selected platform and route. |
| Final delivery / door-to-door | An agreed journey from Chinese supplier collection through international carriage and destination delivery. | Importer details, final postcode, site type, appointment, unloading equipment and trade term. | Duties, taxes, unloading, inside delivery, storage and insurance require explicit allocation in the quote. |
| Supplier pickup / consolidation | Collection from one or several suppliers, short transfers, receiving, sorting, labelling and combined dispatch. | Supplier addresses and contacts, ready dates, package counts, loading conditions and release instructions. | Pickup timing, vehicle, manual handling, compatibility, waiting and extra handling are agreed for the shipment. |
| Warehousing / packing / reinforcement | Receipt checks, counting and photos, temporary storage, labels, palletising, cartons, crates or frames and loading handover. | Item list, packing condition, fragility, dimensions, label files, destination requirements and special-cargo documents. | Warehouse location, available space, materials, operations, storage period, insurance and fees are confirmed in the quote. |
| Export / import customs coordination | Document consistency checks, export declaration coordination and destination clearance follow-up. | Accurate product descriptions, classification information, value, origin, invoice, packing list, importer and applicable permits. | The responsible parties confirm classification and documents; customs and destination authorities determine release. |
| Truck transport | Own-truck capacity supports eligible pickup, consolidation, short-haul transfers and door delivery; overseas legs are arranged for the route. | Addresses, booked loading slots, access limits, piece weights and dimensions, lifting and unloading details. | The assigned vehicle, coverage, load limits and operator are confirmed. Our own fleet does not imply owned trucks in every destination country. |
| Batteries and other special cargo | Battery cargo is accepted for shipment-specific review. Liquids, powders and other special goods are assessed by route and carrier. | Battery chemistry, rating and configuration; product identity, quantity, packing and applicable technical/test documents. | Acceptance is conditional on compliant goods, documents, packaging and carrier approval. Prohibited goods are not accepted. |